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Terms & Conditions

 

Guest Rental Agreement

  1. Reservations

    The attached confirmation contains the agreed upon dates and total fees for this reservation. Reservations are encouraged and will be accepted up to one year in advance at our discretion. When you book your reservation the exact unit you rented will be assigned and blocked for your dates. No unit is completely guaranteed indefinitely as RealJoy Vacations does reserve the right to change unit assignments under extreme or otherwise warranted circumstances, such as, but not limited to, previous hurricane or other weather and water damage as to make the unit uninhabitable or an owner of a property cancelling their unit’s participation in the rental program. These are extremely rare, but must be considered and we will do our best to provide a similar unit or give you a refund without penalty if the unit you rented becomes unavailable.
  2. Keys/Wristbands/Key Cards/Beach Passes

    Items such as wristbands or key cards required at some properties for restricted entry will be treated as keys and must be returned at check-out. If any of the above named items are lost or not returned, a fee of $25.00 - $200.00 per missing item will apply depending on unit and type of item lost.
  3. Advance Rental Payment

    A payment of 30% of the total reservation is required to secure your reservation dates and must be received immediately if you are booking online. If you have booked online and we do not receive payment within 24 hours, your reservation may be cancelled. If a reservationist has given you permission to pay via check, then you will have 7 days to get the check to us or your reservation may be cancelled. You may not pay by check if your trip begins in less than 30 days. Advance rental payments will be applied to your rental balance. We do not hold reservations and all rentals are rented on a first come, first served basis as it relates to payments.
  4. Rates

    Rates are based on location, features and seasons, and are subject to change without notice. The rates you agree to at the time of booking, including any specials, are the fees you will be charged. If rates go up or down in the future your reservation will not be changed. Future specials cannot be applied to you agreed upon rental once you secure a unit and it is blocked from being rented by other people at agreed upon terms. Cleaning fees which vary by property, sales tax and a one-time administration fee will be added to all reservations. You may add nights and insurance products to your reservation after you book based on prevailing costs and availability at the time you choose to add those items.
  5. Rental Payment

    The rental payment is due in full 30 days before the day of check in. Reservations made less than 30 days before arrival must be paid in full immediately to be secured and are not refundable. Bank money order, check, or Visa/Master Card/Discover or American Express will be accepted as payment. Your final payment will be charged automatically 30 days before your reservation date. If you elect to pay by check, you must notify us when you book the reservation, and the check must arrive by the due date, which is 30 days before your reservation date. If your final payment check is more than 5 days late we reserve the right to cancel your reservation without refund. Optional services provided by outside agencies such as car, nannies or furniture rentals must be pre-arranged and paid for by guest through the agency of their choice.
  6. Cancellation of Reservation

    If you have to cancel your reservation for any reason, you will forfeit the 30% advance payment. If you cancel your reservation less than 30 days before your trip, you will lose the full rental amount paid. No Exceptions.
    Once you have booked your dates, they will be locked in. We cannot accommodate date changes or reduce your length of stay.
    WE RECOMMEND YOU PURCHASE TRAVEL INSURANCE TO COVER UNFORSEEN DIFFICULTIES.
    No refunds will be given unless there is a “Hurricane Warning” issued by the National Weather Service and mandatory evacuation orders issued by County officials for the county your unit is located in. In such case a prorated amount will be refunded or credited if a stay is interrupted. If unit is not available due to any reason including hurricane damage, guest agrees to be moved to any other unit in our inventory based on sleeping capacity alone, NOT AMENITIES. If such unit is not available then a refund of advance payment will apply. All such refunds will be determined AFTER the entire weather condition has passed. This is for administrative and legal reasons so that we have clear knowledge of exactly when the storm affected your condo and we are back in full operational capacity to execute such refunds. It is strongly recommended that you procure trip insurance from a third party.
  7. Damages

    We require a valid credit card to be on file to cover any losses or damages that may occur during your stay. Your credit card may be charged without your prior notification if we find damages that weren’t present when you arrived and you didn’t report before you departed, although we will make every effort to contact you prior to charging your card. If extra cleaning or repairs are required as a result of your stay, we reserve the right to apply the full amount of those costs to your credit card, plus all applicable taxes and fees and any costs as quoted and attested to by a certified contractor in addition to the total rental amount plus taxes/fees that you originally paid to offset the additional incurred expenses as a result of your stay.
    CREDIT CARD AUTHORIZATION: I understand and consent to the use of the credit card provided without original signature on the charge slip, that an email of this agreement will serve as an original, and that this Credit Card Authorization cannot be revoked and will not terminate until 90 days after the rental is vacated. Additional charges may include: unauthorized long distance telephone and satellite TV charges; excessive cleaning fees; damages beyond normal wear and tear and unreturned keys. If the listed card is declined, expired, or otherwise I agree to allow RealJoy Vacations to charge a card that was used to make any rental payment for my reservation. When your final payment is due, 30 days before your reservation, your credit card will be charged automatically for the balance due.
  8. Check In/Check Out

    Check-In is 4:00 P.M. CST or later. Due to our high standard of cleanliness, there is a possibility that your vacation rental may not be ready at 4:00 P.M. especially during peak seasons. Please do not enter the unit prior to the 4pm check in time unless approved by Realjoy. Failure to do so may result in a fee. Check-Out time is promptly by 10:00 A.M. To avoid an extra cleaning charge; please wash the dishes, take out the trash, and leave the property in a neat and orderly condition.
  9. Late Night Arrivals

    Please be considerate of your neighbors if making a late night arrival. Please ensure you have all necessary directions, door codes, parking passes, and/or security gate combinations. If you have trouble with the codes, call 850.424.1224 and leave message for on-call manager.
  10. Housekeeping

    You will be responsible for the cleaning of your unit during your stay and for leaving the unit in good condition at checkout. A separate housekeeping/cleaning charge will be included when you book. This is a one-time linen/towel set up and cleaning service ONLY at the time of departure. We request that you remember you are staying in someone’s home during your vacation; please treat it with the care as you would your own. If unit is left unusually messy (extra unusual cleaning, unwashed dishes, food or garbage left in unit) or left damaged (damages/stains on carpet or furniture or to walls and floors), we reserve the right to apply credit card charges as part of our damage deposit policy for these expenses.
    Additional Housekeeping: RealJoy takes great pride in the maintenance of our homes. If any garbage is found on the lawn or around the exterior of one of our homes (this includes cigarette butts and bottle caps), the guest will be assessed a $50 charge to cover the cost of RealJoy hiring a maintenance crew for cleanup. This will also apply to balconies or the exteriors of condominiums.
  11. Linens/Towels/Supplies

    Units are fully equipped. Although linens are provided, please bring your own beach towels, beach blankets and your own personal toiletries. An initial set up of trash liners, bathroom paper and facial soap is provided upon arrival. Extra supplies needed (including cleaning supplies) are the responsibility of the guest. Upon departure, please place all soiled linens in the tub for house cleaning, place all dirty dishes in dishwasher and run machine. If you leave unit in unusually messy condition, you will be charged an extra cleaning fee outside the normal prepaid cleaning. Moving any items or furnishings from one unit to another is not permitted.
  12. Smoking & Pets

    ALL units are NON-SMOKING units and absolutely NO PETS are allowed. NO EXCEPTIONS!!! Guests found in violation of this agreement will be asked to leave and full stay rent charge will be due including deposit amount without refund. Smoking in the units will also result in a $250 charge for ozone cleaning of the unit. Pets in the unit will also result in a MINIMUM fine of $250.
  13. Family Rental Only

    No units will be rented to anyone under the age of 25 unaccompanied by a responsible parent or guardian in the unit for the entire stay. Any reservation made under false pretense may be subject to forfeiture of advance rental payment/rental payments or security deposit.
  14. Good Neighbor Policy

    Many of our rentals are located in multi-unit buildings that include short and long term guests and year round residents. All guest and owners are subject to conform to the rules and regulations of the properties. Guest(s) causing excessive noise or disturbances will be asked to check out immediately and full stay rent charge will be due including deposit amount with NO REFUNDS. Parking will only be for two vehicles unless stated. If you are bringing a boat/watercraft or RV, you must verify that there is appropriate parking on site before arriving.
  15. Guest Acknowledges

    Guest also acknowledges that RealJoy Property Management is the agent of the property owner and will be paid by the owner. In some cases, it is necessary that Agent move guest reservation to a like unit (Like unit being a similar unit matching sleeping capacity and not necessarily amenities) at Agent’s discretion. Agent will not be held responsible for the acts of theft, vandalism or other damages to the guest’s personal property or items left in unit. All reservations are not completely guaranteed and prices are subject to change without notice.
  16. In Case of Emergency

    Please call 850-424-1224. Your call will be returned as soon as possible. PLEASE NOTE: In the event you are locked out of your unit after business hours, follow emergency procedures after calling number listed above. An agent will return your call and meet you at the main office or at the unit. A charge of $25.00 for office meeting or $50.00 for unit meeting will apply and must be paid at time of event.
  17. Parking

    Please do NOT bring a trailer unless our management allows you to do so, many of the properties cannot accommodate them. You will be subject to all parking rules, regulations and fines that are in place at the location you are renting.

Site Terms of Use

RealJoy Vacations requires that all persons or entities visiting any RealJoy Vacations Sites on the World Wide Web ("Sites") agree to the following terms and conditions. By accessing a Site, you confirm your agreement to and acceptance of these terms.

Use of Information

Unless otherwise specified, copyright in all copyrightable subject matter on any Site is owned by RealJoy Vacations. To the extent that RealJoy Vacations have the right to do so without compensation to third parties, and except for materials or information specifically provided under other terms, RealJoy Vacations grants you permission to copy or otherwise download from any Site, information and materials (including related graphics), provided: 1. The materials are for internal, non-commercial use only, and 2. Any copies of materials or portions thereof must include the copyright notice specified on the Site.
If attribution to RealJoy Vacations is included, limited quotations from the content are hereby permitted. You may not copy or display for redistribution to third parties for commercial purposes any portion of the content without the prior written permission of RealJoy Vacations.
Documents posted by RealJoy Vacations on a Site may contain other proprietary notices or describe products, services, processes or technologies owned by RealJoy Vacations or third parties. Nothing contained herein shall be construed by implication, estoppels or otherwise as granting to the user a license under any copyright, trademark, patent or other intellectual property right of RealJoy Vacations or any third party.

Trademarks

The RealJoy Vacations name and logo and all related product and service names, design marks and slogans are trademarks, service marks or registered trademarks of RealJoy Vacations and may not be used in any manner without the prior written consent of RealJoy Vacations. Other products and service marks are trademarks of their respective owners.

Consent to Monitoring and Disclosure

RealJoy Vacations is under no obligation to monitor the information residing or transmitted to this site. However, anyone accessing this site agrees that RealJoy Vacations may monitor the site to (1) comply with any necessary laws, regulations or governmental requests; (2) to, in its sole discretion, operate the Site in a manner it deems proper or to protect against conduct it deems inappropriate. RealJoy Vacations shall have the right but not the obligation, to reject or eliminate any information residing on or transmitted to the Site that it, in its sole discretion, believes is unacceptable or inconsistent with these terms and conditions.
In the event RealJoy Vacations receives information or materials through the Site, including but not limited to feedback, data, answers, questions, comments, suggestions, plans, ideas or the like, such information or material shall be deemed to be non-confidential and RealJoy Vacations assumes no obligation to protect same from disclosure. The submission of information or materials to RealJoy Vacations shall in no way prevent the purchase, manufacture or use of similar products, services, plans and ideas by RealJoy Vacations for any purpose whatever. In addition, you grant RealJoy Vacations the right, in any form now or hereafter known, to reproduce, use, disclose, distribute, transmit, create derivative works from, and publicly display and perform, any information or materials you submit to through any Site.

Limitation of Liability

You assume all responsibility and risk for the use of this site and the Internet generally. In no event shall RealJoy Vacations, or its affiliates be liable for any direct, special, indirect, or consequential damages or any damages whatsoever; including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tort actions, arising out of or in connection with the use, copying, or display of the content resulting from access to or use of this site, or the Internet generally, under contract, tort or any other cause of action or legal theory.
Although RealJoy Vacations believes the content to be accurate, complete, and current, RealJoy Vacations makes no warranty as to the accuracy, completeness or currency of the content. It is your responsibility to verify any information before relying on it. The content of this site may include technical inaccuracies or typographical errors. From time to time, changes are made to the content herein. RealJoy Vacations may make changes in the products and/or the services described herein at any time.

Warranty Disclaimer

Access to each site (including any information or materials therein) is provided on an "as is" basis, without warranties of any kind, either express or implied, including, but not limited to, warranties of title, non infringement or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by RealJoy Vacations, affiliates or their respective employees shall create any warranty. Neither RealJoy Vacations, nor its affiliates warrant that the information or materials on, or access to, any site will be without interruption or error free.

Endorsements and Linked Sites

Some of the sites listed as links herein are not under the control of RealJoy Vacations. Accordingly, RealJoy Vacations makes no representations whatsoever concerning the content of those sites. The fact that RealJoy Vacations have provided a link to a site is NOT an endorsement, authorization, sponsorship, or affiliation by RealJoy Vacations with respect to such site, its owners, or its providers. RealJoy Vacations is providing these links only as a convenience to you. Company has not tested any information, software, or products found on these sites and therefore cannot make any representations whatsoever with respect thereto. There are risks in using any information, software, or products found on the Internet; and RealJoy Vacations cautions you to make sure that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.

Security

You agree that you will comply with any security processes and procedures (such as passwords) specified by RealJoy Vacations with respect to access to or use of the Site. Further, you agree not to access or attempt to access any areas of or through a Site which are not intended for general public access, unless you have been provided with explicit written authorization to do so by RealJoy Vacations.

Changes and Other Terms

RealJoy Vacations have the right to make changes and updates to any information contained within this site without prior notice. RealJoy Vacations reserves the right to change any of the Terms of Use without prior notice. Access to particular areas on the site may be subject to additional or different terms and conditions, as specified by RealJoy Vacations from time to time.

Failure to Comply

RealJoy Vacations have the right to terminate or restrict your access to any or all Sites, unilaterally and without notice, in the event you violate any of these Terms of Use. RealJoy Vacations also reserves any and all remedies at law or equity in connection with violation of these Terms of Use.

Information Provided by You

Any information provided by you to RealJoy Vacations, including but not limited to feedback, data, questions, comments, suggestions, or the like, shall be deemed to be non confidential. RealJoy Vacations shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the information to others without limitation.
Additionally, RealJoy Vacations shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products incorporating such information.